Warranty
If an item is damaged or defective, you can file a complaint with us. To process this, download and fill in the Warranty Complaint Document and send it to us both with the product and the receipt on the following address:
Dębowa 30A
05-806 Komorów
In case of a justified complaint - faulty goods will be repaired or replaced by another product (full value). If this is not possible (eg because short of stocks) - we will refund you the equivalent price of the product.
Without the receipt included the reclamation will be rejected.
Customer send the product at his/her expense, the COD packages will not be accepted.
NOTE: we are unable to accept reclamations for the following defects:
· Damage to the heel of a shoe
· Scuffed noses of shoes due to every day usage
· Damage due to incorrect or intense usage
· Increased perspiration
· Colour transfer (i.e. jeans colouring socks blue)
· Bobbling of the fabric
· Damage due to external factors, such as friction, sharp objects or chemicals
· Articles that cause physical discomfort i.e. blisters
If you have any further questions we are here to answer all of them
