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Returns / Exhcanges

We are aware that even the best and high quality online product exposition will not reflect all its features, not to mention the possibility of trying the shoes on.
 
Wishing to cope with those inconveniences, all products bought in shoesON can be returned (money refund) or exchanged for another available size or product.
This option is valid for 30 days since the product's delivery to the customer.

Returns and exchangs are accepted only for products in new condition, with no signs of using, in original packaging. The new condition refers BOTH to the product and packaging (shoebox), therefore DO NOT label shoeboxes.

If you want to check which of your products can still be returned or exchanged go to My Account, Exchanges/Returns section.

In order to make a return or exchange of the product, please fill in the Exchange/Return Form (download) and send it to us both with the product and the proof of purchse (receipt/invoice) on following address:
 
shoesON Poland
Św. Idziego 100
07-200 Wyszków
Poland

All returns are at customer's expense, the COD packages will not be accepted.

If the product is returned after more than 14 days since the delivery, we return price of the product minus operating fee of 5 EUR (20 pln).

In case of product exchange customer covers shipping costs for new delivery.

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